Join the team at Pierry!

Summary
The Account Director role is to manage a portfolio of assigned customers, actively seek new opportunities to develop new business and revenue growth from existing clients, and proactively nurture accounts for renewals.

Account Director responsibilities include developing strong relationships with customers and Pierry/WT partners, connecting with key business executives and stakeholders. Account Directors will liaise between customers and cross-functional internal teams as well as Pierry partnerships teams, ensure the timely and successful delivery of our solutions according to customer needs and improve the entire customer experience. The ideal candidate is able to identify customer needs, engage and manage the correct resources, maintain proactive communications and exceed client expectations.

Responsibilities

• Operate as the lead point of contact for any and all matters specific to assigned customers
• Build and maintain strong, long-lasting customer relationships
• Negotiate contracts and close agreements to maximize profit
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
• Work with Project Managers and Implementation Consultants on creating a detailed plan on deliverables
• Align with Project Managers and Implementation Consultants to help ensure the timely and successful delivery of our solutions according to the scope of deliverables and to the customer’s needs and objectives
• Proactively communicate clearly the progress and status of projects/initiatives to internal and external stakeholders.
• Forecast and track key account metrics
• Record activities, communications, account status, and other relevant data in CRM
• Escalate high priority requests or issues as needed
• Establish a solid understanding of the Salesforce Marketing Cloud Platform

Requirements

• 2+ years work experience as a quota carrying Account Manager or other relevant experience
• Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executives and C-level
• Experience in delivering client-focused solutions demonstrating benefit and value based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Experience with CRM (preferably Salesforce) software and MS Office
• Knowledge and experience with project management tools and methods preferred
• Knowledge of and experience in digital marketing industry preferred
• Excellent listening, negotiation and presenting skills
• Superior organizational skills and excellent verbal and written communication skills
• Self-motivated and problem solving thinker
• BA/BS Degree or equivalent experience

To apply please send resume to tmeistas@pierryinc.com

Pierry Software seeks experienced Implementation Consultants for full time, remote positions. Technology and client services skills are required.  Build out digital marketing solutions from specification to fully functioning. Work with a team of highly energized and collaborative colleagues and own the implementation of next-level Digital-Marketing/Ecommerce projects on site or at the client site. We are looking for driven, self-starters who are ready to work in a fast paced start up environment and thrive on solving technical issues for clients.  Knowledge of Salesforce Marketing Cloud is required!

*This is a remote/work from home position.*

Responsibilities:

Act as a client-facing interface for guiding and leading implementations integrating Digital Marketing, Ecommerce and CRM software platforms.

Utilize technical capabilities to create digital marketing and data management solutions

Work with and build complex data structures that integrate Digital Marketing and CRM platforms

Train clients on use of software and best practices

Communicate on a daily basis with senior management and other internal departments

Super organized and detail oriented

Work closely with team or independently on projects with minimal supervision

Other duties as assigned

Qualifications:

Computer Science or technical degree (BS or MS)

Familiar with HTML, SQL, API (REST, SOAP)

Advanced experience with Salesforce Marketing Cloud (formerly ExactTarget), Ecommerce Platforms and Salesforce

Experience with Journey Builder, Automation Studio, Email Studio, Content Builder, etc. 

Experience with SQL Queries & AMPscript

Experience with Data Management tools; preferably Datorama

Willingness to travel as required

Apply by sending your resume to tmeistas@pierryinc.com

Pierry Inc. is looking for a digitally savvy Project Manager who has experience with implementing Salesforce Marketing Cloud engagements as well as digital marketing and web development projects. Experience with Salesforce Professional Services is a huge plus!

As a project lead, you are expected to leverage your digital technical and business skills to manage the successful execution of client work with the expertise of a cross functional team of technical and marketing consultants.  You will serve as the primary project consultant to the client helping them make key decisions and remain their day-to-day contact throughout the full lifecycle of the project. In this role, you will be expected to manage multiple concurrent projects and ongoing client relationships with ownership of project performance and KPI goals.

*This is a remote/work from home position.*

Responsibilities:

Direct accountability for the overall success of the client projects within their portfolio.

Manage and coordinate cross-functional resources to deliver against the Statement of Work (SOW).

Play a key role in managing the client relationship. Work closely with the client on a daily basis to ensure project progress and maintain constant open communication.

Review and analyze project scope and manage client expectations.

Advise clients when defining and gathering the key requirements and use cases for their projects

Lead teams throughout the lifecycle of a project from initial kickoff (business, functional, technical) through to delivery

Oversee multiple client engagements concurrently including ownership of project resource and scope management

Prepare project schedule and client-facing/internal status reports, as required by the client and Pierry standards

Identify risks/issues and escalate to the necessary and appropriate team members and stakeholders

Track and review individual and project team utilization and revise forecasted hours throughout the duration of the project

Track and review project budget vs. actual project costs, including revenue responsibility across all projects

Engage in business development efforts to drive new work and follow on revenue

Collaborate with Pierry’s partners on client projects and actively build and develop partner relationships jointly with Pierry’s sales team

Develop expertise in several new technologies/platforms that Pierry uses to deliver client solutions

Drive improvements to our offerings and methodologies in order to increase efficiency and mature the practice.

Qualifications:

Professional project management experience at a digital consulting firm, an enterprise SaaS firm, or a top-tier digital agency preferred

A proven ability to effectively interact with both technical and non-technical customers and team members alike

Experience working with SalesForce Professional Services highly desirable

Demonstrated ability and experience to work collaboratively with internal cross-functional and external vendor teams to develop strategies that meet business goals within budget, time and scope

Proven ability to manage the requirements gathering process and deliver polished documentation, and defining customer solutions that work

Track record of success in managing external client facing projects

Experience in customer relationship management to effectively manage communications, conflicts, and negotiations, identify operational issues/risks, recommend and implement strategies to resolve problems, and monitor and measure client satisfaction.

Experience in project planning, resource planning and scheduling

Experience with recognized project management methodologies including work breakdown structures, risk/issue management, resource loading, project monitoring and controlling, and quality assurance.

Formal PM certification is preferred but not essential

Excellent presentation skills and verbal and written communication skills with technical, non- technical, end-user, and executive audiences.

Knowledge and experience with enterprise web applications and content management systems; familiarity with systems integrations such as CRM, Content Management, POS/Commerce, or Web Analytics preferred

Dependable and responsible and display excellent attention to detail, superior organizational skills, and excellent interpersonal skills

Demonstrate ability to work under pressure while meeting multiple deadlines with minimal supervision

Possess strong analytical skills, professional demeanor, proven ability to multi-task amid constant interruptions, and a positive outlook

Travel as required to build/maintain client satisfaction

Ability to work flexible hours as needed

Apply by sending your resume to tmeistas@pierryinc.com