/ Social Media / Marketing Best Practices / Email / Creative/Design

Excuse Me, What’s a DMP?

Pierry

The marketing landscape is littered with acronyms—DSP, DMP, ESP, SSP, SEO, PPC, CPM—the list goes on and on. Recently, DMP (Data Management Platform) has grown into one of the hottest acronyms in the digital marketing space.

While the technology behind Data Management Platforms is complicated, the basic high-level functions of a DMP are rather simple: It consolidates disparate data points then leverages those consolidated data points to create targeted user audiences.

And once all data has been consolidated and unified, the resulting audiences can be pushed to various activation platforms.

How a DMP Works

Having the ability to aggregate data from multiple marketing channels is like hitting a hyper-targeted audience gold mine.

A DMP layers first-party data like site-side user activity, mobile app activity, or paid media engagement on top of second-party data from a data sharing relationship and combines it with third-party data from vendors to create a full view of your ideal audience and what they’re doing.

By collecting and storing data from first-, second-, and third-party data sources, DMPs allow brands to deliver the right message at the right time to the right audience.

 

What’s Next?

With all of that data flowed into the DMP and connections made to enable a single view of a brand’s customer, what happens next? Unlocking audiences and advertising to them directly through media spend optimization through suppression and onsite personalization.

Media Spend Optimization Through Suppression

You’ve seen it before. The display ad you can’t seem to get away from, no matter what webpage you’re on. These brands are guilty of not optimizing their media spend.

With a DMP, brands can drive acquisition through display ads by suppressing the audience who have already seen an ad or are existing customers. The quickest path to ROI from a DMP is to put recency (pace at which the user is shown the creative) and frequency (the number of times creative can be shown to a given user) caps in place.

For example, a retail brand launches a display ad campaign to promote their upcoming fall line. They could then create an audience of people who have already seen their ads and instruct their DSP (the software used to execute programmatic ad buys) to not show additional ads to this audience group. Additionally, this retail brand could create an audience of existing customers to ensure that their ad spend on their new line is not wasted on customers who have already purchased.

Combining these techniques creates a better user experience for their audience and, more importantly, optimizes their ad spend.

 

Onsite Personalization

Consumer expectations for more personalized experiences are at an all-time high. As these expectations have grown, brands have struggled to keep up and make sure they are providing relevant and personalized content on their websites.

By leveraging a DMP, brands can create an audience based on multiple data sets from past website browsing behavior to CRM data—all enriched with third-party data—to create a truly detailed audience profile which can be leveraged to improve their user experience.

So, what does this look like in practice? For our retail brand with a new fall line, their data consolidation efforts have created an audience that is female, college educated, and early 30s. It also shows that, of this audience, current customers are purchasing in high numbers from their Texas location and frequently buy gift cards.

Armed with this information, the retailer could serve up a personalized website creative for this specific audience that highlights exclusive deals at the Texas location that also includes a promotion for gift cards that drives engagement, loyalty, and (most importantly) sales.

 

There are a myriad of ways to use a DMP and even more benefits for brands. Stay tuned for our upcoming post that further explores the many ways DMPs can bring more value to data.

 

By: David Koroghlian, Directory of Strategy & Business Architecture

/ Social Media / Marketing Best Practices / Email / Creative/Design

Pierry Inc., A Wunderman Company Announces Omni-Cloud 4.0 — a Salesforce Fullforce Solution for the Retail Industry

Pierry

Redwood City, CA – June 5th, 2018 – Pierry Inc., A Wunderman Company and Salesforce partner, announces the launch of its exclusive data solution, Omni-Cloud 4.0 – a Salesforce Fullforce Solution that drastically improves the way retailers connect with their customers.

The brand-new solution leverages third party data from disparate systems into a central repository, making it compatible with many Salesforce products, including Marketing Cloud, Commerce Cloud and Service Cloud. With this cross-cloud compatibility, retailers will have a holistic view of their customer, allowing them to deliver precise, customized campaigns.

“With Omni-Cloud 4.0, we see unlimited potential for the retail market to deliver targeted, personalized marketing, and deliver the ability to connect with their consumer base like never before,” said Josh Pierry, CEO of Pierry Inc., A Wunderman Company

The Omni-Cloud 4.0 leverages the Salesforce Platform, bringing together data from various sources to drive awareness, engagement, and customer loyalty. This solution enables Salesforce customers to become more efficient and effective in their marketing efforts while engaging consumers on a whole new, one-to-one level.

“We are thrilled that Pierry Inc. has been recognized as a Salesforce Fullforce Solution partner and is helping companies in the retail and marketing industry connect with their customers in entirely new ways,” said Don Lynch, SVP, worldwide alliances, Salesforce. “We work closely with Salesforce Fullforce Solution partners to help ensure our customers can benefit from Pierry Inc.’s proven industry expertise with the Salesforce Intelligent Customer Success Platform.”

The solution is currently available on the AppExchange. For more information go to www.pierryinc.com/omni-cloud4-0 or reach out to salesforce@pierryinc.com

Salesforce Fullforce Solutions

Salesforce Fullforce Solutions are partner offerings recognized for their specialization in priority Salesforce industries and other key solution areas. Fullforce Solution partners have demonstrated proven expertise and customer success, and receive Salesforce go-to-market support, executive sponsorship and guidance as part of the Salesforce Partner Program. Learn more about Salesforce Fullforce Solutions.

Salesforce, Fullforce and others are trademarks of salesforce.com, inc.

About Pierry Inc., A Wunderman Company

Pierry, Inc was founded in 2008 with one goal in mind – help its clients make the most of their digital presence. Today, this remains our goal, but we have since grown from a small staff servicing local businesses into a full service digital marketing agency, providing world-class service to some of the most recognizable brands in the world. Our services include: creative, strategy, campaign management and implementation of cloud-base technology. We are a proud Salesforce Partner.

In 2017, we became a part of WPP and the Wunderman Group of companies.

/ Social Media / Marketing Best Practices / Email / Creative/Design

Three Essential Elements of an Email Welcome Series

Pierry

It really is true, you don’t often get a second chance to make a first impression.  While this saying is typically the domain of person to person meetings, it also holds true for brands and their initial interactions with consumers.

Regardless of industry or size, most companies will at some point send a welcome email to a new customer or subscriber.  No matter what type of interaction triggered the welcome email, what happens next is a critical step. At the most basic level an email welcome series is meant to introduce, inform and set a foundation for a long standing, positive relationship.  In fact, according to a recent Returnpath survey – welcome series recipients read 69% of subsequent brand messages, compared to just 18% of subscribers who did not receive a welcome series. That is quite a big difference in engagement between the two groups.  While there is little debate that an email welcome series is a must have, there are three key elements that the series should incorporate in order to provide the recipient with a positive first brand interaction.

1. Impeccable timing is an admired and often success indicating trait.  With an email welcome series, this philosophy also holds true – whether it’s ensuring that the initial communication is sent soon after the trigger event or ensuring completion of the welcome series in a timely fashion.  The entry points to a welcome series can be many and varied, however what is constant is the need to trigger the welcome series while the action is still fresh. In addition to the initial welcome email, timing also comes into play throughout the welcome series.  Even send spacing, so as not to fatigue the reader, balanced with the need to stay top of mind should be considered for the email flow. We’ve all experienced a series of emails from a brand that like dating, were too much too soon or so spaced out that all momentum and possibly interest were lost.  The final timing consideration is to ensure once the welcome series is complete, a seamless transition for the customer to another form of regular communication takes place.

 

 

2. Content, content, content – Within the welcome series, content should focus on a few key elements – 1) value reinforcement content that demonstrates the consumer made a good decision to transact or sign up. From the first email and throughout the welcome series, brands should aim to provide content that proves your emails and relationship are worth continuing – lest find your emails in the spam or unsubscribe category, 2) a gentle reminder of how they engaged with your brand resulting in this email arriving in their inbox. As consumers receive more and more email, it is important to provide them with details on how your relationship came to be, and 3) focused content – where possible strive for a singular focus for each email in the series with one or two clear calls to action. This content should not overwhelm with too much information at one time. And finally – personalize where possible. Even a personalized subject line can result in higher unique open rates.

3. Set Expectations – A welcome series is the perfect opportunity to set the tone of the future relationship and educate on key steps or information needed. Often times this can take the form of an interactive tutorial that explains what to expect moving forward or provides instructions on how to use a product or newly purchased service.

It is fair to say that an email welcome series is an integral part of any robust email strategy. Hopefully you are already leveraging a welcome series as part of your email program. However, if that is not the case, hopefully some of the elements discussed here can provide a good foundation and framework to start. After all, it’s never too late to make a first impression.

About the Author
David Koroghlian is the Director of Strategy and Business Architecture at Pierry Inc., a Wunderman Company and Salesforce Gold Partner, where he leads the organization’s strategy practice. In this role, David advises clients on their digital marketing strategy across a wide array of digital marketing channels. Prior to Pierry, David spent five years as a digital marketing consultant at Adobe where he helped clients develop, plan and execute their digital initiatives. In addition to his time spent as a marketing technology and strategy consultant, David previously was a brand side marketer where he oversaw digital, mobile and social efforts for a number of companies.

/ Pierry / Meet the Team

Meet Paul — Our Director of Technology Services

Nisa Sedaghat

Paul Feldmann – Director of Technology Services

Paul Feldmann

Director of Technology

Paul Feldmann serves as our Director of Technology Services, ensuring customer success by delivering clients the “best in class” in this specialized advisory service. Paul holds over 10 years of experience in the technical consulting sector—with an emphasis on marketing applications—three of which include his work at Salesforce prior to joining Pierry. On a day-to-day basis, Paul works alongside his team to assist customers, create architecture for solutions that address the increasing complexity of marketing data, and develop marketing technology stack for email, SMS, push, web, direct mail, and social media channels.

Paul earned his B.S. in Computer Science from Purdue University and holds Salesforce certifications in Marketing Cloud, Pardot, Social Studio, Community Cloud, and Sales/Service Cloud Administration. In addition to the Salesforce product stack, Paul also has extensive experience with AWS, .Net, SQL, C#, REST & SOAP APIs, HTML, CSS, and JavaScript.

In his free time, Paul enjoys spending time with his family, running, skiing, and playing golf.

 

/ Uncategorized / Pierry

WUNDERMAN ACQUIRES PIERRY AS STRATEGIC PARTNERSHIP TO FOCUS ON TECHNOLOGY, DATA AND DIGITAL CONTENT  

Nisa Sedaghat

Redwood City, September 20, 2017—Pierry Inc. is pleased to announce today that Wunderman, a WPP company and globally leading, digital agency, has taken a majority stake in our company.

“Pierry is one of the very best companies at helping clients use Salesforce Marketing Cloud to manage their customer relationships,” said Mark Read, Global CEO of Wunderman. “I’m delighted that Josh Pierry and his team will be joining Wunderman, deepening our technology consulting expertise and giving our clients access to a world-class team for working with Salesforce, one of the world’s fastest growing software companies.”

Mark Read, Global CEO of Wunderman. Photo courtesy of AdWeek.

Pierry—which began as a team of two back in 2008—has rapidly grown to employee nearly one hundred strategy, creative, technology and digital specialists, with offices in Redwood City, CA, Boulder, CO, New York City, NY, Ruston, LA and Kyoto, Japan. Through our proprietary MaaS™(Marketing as a Service) approach—a unique blend of technological expertise partnered with creative excellence—our mission has always been to aid companies in optimizing their digital marketing initiatives, improve efficiency, impact and increase ROI. Pierry’s revenues were $14.5 million USD for the 2016 year-end.

“It’s not every day [that] you get the chance to become a part of one of the largest and most respected digital agencies in the world. Having Wunderman as our partner allows us to continue to scale rapidly and increase our service capabilities for our clients,” said our Founder and CEO, Josh Pierry. Today, Pierry serves a vast range of clients across a variety of sectors including, LifeLock, Louisiana Tech University, Major League Soccer team San Jose Earthquakes and Yeti Coolers.

Pierry Founder and CEO, Josh Pierry.  Photo courtesy of Media Bizj.

The investment is a part of WPP’s operational streamline—progressing its strategy to focus on three key verticals that differentiate the Group’s client services: technology, data and digital content. As a Platinum Salesforce Marketing Partner, Pierry will join the ranks among WPP’s other investments in innovative technology service companies, including AppNexus, mySupermarket and Within Unlimited (VR/AR). WPP’s digital asset portfolio includes companies like Cognified, Deeplocal (an innovation studio and spin-off from Carnegie Mellon University, Marketplace Ignition (Amazon-focused e-commerce), Medialets, Salmon and The Cocktail (a digital consultancy).

The Group has also invested in several digital content companies, including Russell Simmons’ All Def Digital, Gimlet, Imagina (a content rights and media company based in Spain), Mic, Refinery29 and VICE. Their roster of wholly-owned digital agencies also includes Essence, AKQA, F.biz, POSSIBLE, VML, Mirum and Wunderman.

WPP’s digital revenues came in at over $7.5 billion USD in 2016—representing 39% of the Group’s total revenues of $19.4 billion. The Group has set a projected target of 40-45% of revenue to be derived from digital in the next four to five years (digital represented 41% of WPP’s revenues as of June 30, 2017). WPP companies collectively employee 29,000 people and generate revenues of $7.5 billion in North America.

“Joining forces with Wunderman is a tremendous opportunity,” said Josh Pierry, and we look forward to the contingency it brings to continue to advance, grow and deliver our clients the best service in the industry.

 

/ Uncategorized / Digital Marketing / Mobile

Mobile Optimization — So Yesterday?

Nisa Sedaghat

Think your business, e-commerce site or services can survive online without joining the modern-day mobile-driven world? That you can walk around our X, Y and Z generations and the evolved need for instant gratification at our fingertips to do, see, browse, research, purchase and peruse at our leisure? Think again. If you’re not on mobile, mobile-friendly, or mobile-first you are already “so yesterday” as the kids say these days—or so I’m told.

Here are 5 reasons why you should be thinking mobile-first—always:

1. Your biggest outreach tool is already in their hands

When you walk down the street, catch the bus or sit down at a restaurant next to other patrons, this is not that hard to see—now-a-days it seems that everyone’s face is glued tight to their phones. We’re an up and running, modern-day, technology-imprisoned version of “The Walking Dead”—so use it to your advantage. Target customers and potential clients through that little screen that they are already latched onto—a startling 4.7 hours a day to be more precise.

According to a study done by Google in 2016, between 50-61% of online searches start on a mobile device (depending on the country). Why not take advantage of the significant opportunity to reach your audience? You could be missing the chance to engage more than half your customers if you don’t make your platform mobile user-friendly.

2.  Mobile Darwinism

Research done by McKinsey & Company noted that 61% of users said they were unlikely to return to a mobile site if they had trouble accessing it, with 40% saying they would move on to a competitor’s site instead—yikes. Bye, Felicia. What’s that saying—adapt or die? Get it right the first time and optimize.

Photo courtesy of Google

3. Mobile traffic has superseded desktop on a global scale

While desktop users still traditionally spend more time online, (about 1.9 times more), mobile has surpassed desktop usage in terms of traffic on a worldwide scale. According to SimilarWeb, out of 77 billion website visits, about 56% of traffic is mobile, compared to the 44% that is derived from a desktop platform. Get in the fast lane and catch some of those mobile drivers with an optimized mobile experience.

Photo courtesy of Stone Temple

4. Increase those conversion rates

Photo courtesy of Linkedin

80% of consumers have admitted that mobile purchases are impulse-driven, buying from companies that offer more interactive brand and engaging mobile experiences. There is clear contingency to increase sales in this capacity- as long as you are offering potential buyers said interactive, engaging and fast mobile experience. Why fast? Are you going to wait half a minute to order that $100 Game of Thrones fan starter-pack that Facebook Ads suggested to you on your iPhone? Probably not. That extra 30 seconds is likely going to let your brain reason with you to back off the “ledge of impulse decision making.” As a society geared towards instant gratification, it’s no surprise that conversion rates decrease by 12% for each additional second that it takes a website to load on a mobile device, with bounce rates increasing by 50% for every 2 extra seconds of load time. By the end of 2017, it is estimated that mobile e-commerce revenue is projected to increase to 50% of total e-commerce revenue—meaning if you want a piece of that bigger pie, it’s imperative to have agile site speeds. Because sometimes, you really do need that Game of Thrones fan t-shirt.

5. A little three letter acronym called S.E.O.

You spent hours searching for keywords, characterizing your ALT-tags, integrating long-tail keyword phrases and researching Google’s latest algorithms—you’re all set for optimal SEO for your e-commerce or business site, right? Wrong. Mobile is still a box you have to check. Cross integration, my friend. Considering that 75% of people hunting online don’t scroll past the first page of search engine results, this is not something you want to overlook… that is unless you are trying not to be found.

Photo courtesy of Huffington Post

6. Mobile advertising will dominate the future

Have you been listening to what we’ve been saying so far? Mobile… what? Mobile first. It’s the future. By 2019, it is estimated that 72% of all digital advertising spending will be put towards mobile. Rest in peace desktop advertising, we’ll lay you down next to direct mail. The big dogs already know this is where consumers will be spending most of their time and hard earned money—meaning your competitors do too. With the majority of ads moving to the digital space, consumers will be seeing them on their iPhones or mobile devices before clicking through to get to corresponding company sites. If you are one of these and your site is slow or not user-friendly… well—if you’ve been reading—you how the story ends. Be proactive.

“Alright, okay!” We’ve convinced you, you say. So, what’s the fastest and easiest way you can check to see if your site is mobile-first or optimized?

  • Firstly, check your site on your phone. Pull up your URL and see if there’s anything that immediately stands out to you that’s off—design elements lining up, text that is too big, too small or that falls off the side of the screen, etc.
  • Speed— is it loading quickly or dragging on?
  • Do the layout and design elements drag your eyes to clear CTA’s (Call to Actions)?
  • Is it easy to navigate the menu and click-through buttons?
  • Put yourself in your users’ shoes, would you spend time navigating the site? Is the experience enjoyable? Visually pleasing? Easy to use?
  • If all else fails, use Google’s super easy “Mobile-Friendly Test.” Just copy and paste your link and go.

Review your answers and comment below let us know what areas you could use more help on.

Sources:

Ahern, P. (2017, March 2). 25 Mind-Bottling SEO Stats for 2017. Retrieved from https://junto.digital/blog/seo-stats-2017/

Chaffey, D. (2017, March 1). Mobile Marketing Statistics compilation. Retrieved from http://www.smartinsights.com/mobile-marketing/mobile-marketing-analytics/mobile-marketing-statistics/

Enge, E. (2017, April 5). Mobile vs Desktop Usage: Mobile Grows But Desktop Still a Big Player. Retrieved from https://www.stonetemple.com/mobile-vs-desktop-usage-mobile-grows-but-desktop-still-a-big-player/

Henderson, C. (2017, April 1). 2017 MOBILE MARKETING STATISTICS (TRENDS, PREDICTIONS, & MOBILE STRATEGY). Retrieved from https://www.wiredseo.com/mobile-marketing-statistics-2017/

Meola, A. (2016, April 18). People now spend more Internet time on mobile than desktops or laptops. Retrieved from http://www.businessinsider.com/people-now-spend-more-internet-time-on-mobile-than-desktops-or-laptops-2016-4

Sterling, G. (2016, August 3). Report: Nearly 60 percent of searches now from mobile devices. Retrieved from http://searchengineland.com/report-nearly-60-percent-searches-now-mobile-devices-255025

Sukhraj, R. (2016, October 3). 31 Mobile Marketing Statistics to Help You Plan for 2017. Retrieved from https://www.impactbnd.com/blog/mobile-marketing-statistics-for-2016

 

/ Social Media / Marketing Best Practices / Email / Creative/Design

Winning 4th of July Campaigns Marketers Can Learn From

Nisa Sedaghat

Ah, the 4th of July, Independence Day, the federal holiday we observe as a nation—commemorating the thirteen American colonies asserting their independence from Great Mother Britain—to stand as the unified and independent nation we know today as the great country on earth.

What better way to pay patronage to such an important occasion than reminding consumers what this independence yields them? The freedom to buy whatever they want, of course!

As marketers, and those providing these services to companies, it is our job to grab consumer or client attention, convince them in the span of a few seconds, or minute, that they need our product or service and—if we do it right— even make them smile or laugh.

These are 6 companies that used the 4th of July holiday as an opportunity to do just that. Here’s what they did right and what we can learn from them:

Let FREE-dom Ring

What are you offering your consumers? A coupon or discount code? Information about a sale? A holiday greeting? A study done by Experian in 2013 observed 174 brands—that sent email campaigns within two weeks of the 4th of July—noted that those mailings offering incentives to readers during the holiday—such as free shipping, a coupon or simply giving notification of a sale—saw open rates increase as much as 25%, transaction rates increase threefold and transaction-to-click rates increase as much as 51%.

data for incentivizing emails

What can we learn: If you are incentivizing your customer, draw attention to that initially by putting that in the subject line of the email.

 

Nail the Tagline, Subject Line or Caption

It’s a safe assumption that the majority of consumers will be receiving some sort of 4th of July related email or advertisement—so do both parties a solid and write something memorable. Be clever, be concise and be associative.

What comes to your mind when you think of Independence Day? Fireworks? Red, white and blue? Grilling with friends and family? Include words that relate to the holiday and integrate them into the beginning of email subject lines, ad taglines or in the first sentence of a social media post.

California Avocados

4th of July Ads

What they did right: Grilling is a huge part of Independence Day festivities, California Avocados used this as an opportunity to integrate their product into an image that is quickly associated with celebrating American summers and holidays. They also had a clever play on the traditional “red, white and blue” slogan by integrating the color of their product in the tagline. Catchy and memorable.

Rover

4th of July Ads

What they did right: This dog sitting service company kept their message simple, clean and concise. With the hot dog image, Rover cleverly alluded to what their services cater to in a manner that was insightful—many dogs are afraid of fireworks during the holiday or need to be watched when families travel for long weekends—while also playing a double role as a visual commonly associated with the holiday. Rover wrapped it up with a clear CTA encourages customers to reserve their services during for the hoilday.

Lulu’s

4th of July Ads

What they did right: Lulu’s tagline integrates associative holiday words, “exercising your right,” into playful copy. Clear CTAs (Call to Actions) that tie in the holiday and highlight the seasonal relevancy of the product. Lulu’s also provided examples of their products to use for related and subset events— “Pool Party”, “Backyard BBQ”, enabling customers to visualize how they can use and wear the product in a variety of settings.

Credit.com

4th of July Ads

What they did right: Again, we see a play on “slogans” from the holiday— a smart tagline/title that integrates associative words with the holiday in a manner that also highlights the services Credit.com offers in an easily-understood, intelligent and humorous manner.

Jack Daniel’s

4th of July Ads

What they did right: Appealing to those with proud patronage, Jack Daniel’s alludes to its product actually being produced in the U.S.—something that has become increasingly rare with outsourcing and is thus an added-value aspect for customers. The ad also incorporates the standard color palette associated with the holiday and iconography with the eagle that is both on brand and holiday relevant from a design standpoint.

 

Lowe’s

 

What they did right: Lowe’s integrated its products in a subliminal sell format—reminding customers of their products without a hard sell. A fun and visually pleasing way to engage viewers and wish customers a happy holiday.

How are you celebrating and reaching out to your customers for Independence Day? Comment below and let us know!

/ Marketing Best Practices / Creative/Design / Digital Marketing / Content Marketing

“Content” is Dead. Visuals are King.

Nisa Sedaghat

Right now, before even getting into the true meat of this article— the cream de la crème— your eyes have already darted thousands of times towards the images, unconsciously running a full once-over. Why? Because the brain processes visuals faster than any other type of content—identifying images in just 13 milliseconds. In fact, 90% of the information sent to the brain, is visual; and by 2018, it is predicted that as much as 84% of marketing communication will be visual—talk about needing to nail the first impression! Perhaps, we need to reevaluate the old strategy, “content is king” and swap it to “visuals are king.”

What does this mean for your business and marketing strategy? Picture it. As the saying goes, a photo is worth a thousand words, so save yourself some verbiage and add a little visual—in your emails, on your website, even on your social media handles. Here’s why:

First Impressions are Everything.

A study done by the Stanford Persuasive Technology lab noted that 46.1% of visitors discerned a company’s credibility straight from its website design. If you’re not greeting potential clients dressed up with visuals and looking the part, you could be potentially losing half of your business and never get the chance to wine and dine them—if you know what we mean.

We are a Generation of A.D.D.-ers.

A recent study showed that human attention span has dropped down to a mere eight seconds… (yes, likely less than the time it took you to read this), that’s shorter than that of a goldfish. If that’s not bad enough, our brains are (over) stimulated— receiving five times as much information on a daily basis than we did 30 years ago. What does this mean for marketing and communication? We need to capture audience attention and do it fast. Content with visuals gets 94% more views than that without, so do yourself—and your audience— a favor and break up that encyclopedic-like block of text with some eye candy.

Increased Engagement.

Social media is another outlet that has completely changed the way that companies interact in a direct-to-consumer capacity—so don’t miss the opportunity to increase engagement by integrating visuals for the eyes to easily digest. Tweets get retweeted 150% more with photos than without and a recent study by Adobe discovered that Facebook posts with images see a whopping 650% higher interaction than those without.

Try a (Visual) Call to Action.  

Try serving up some imagery dishes to give your audience a brain boost. People are able to follow illustrated directions 323% better than direction without visuals. They also recall 80% of what they see and do, compared to a mere 20% of what they read. Trying to integrate a CTA (Call-to-Action) or inform your audience about a sale or important up-and-coming event? Mix in a photo or illustration the next time.

The Future is Visual.

As technology and social media have continued to evolve, video has emerged as a key player in the future of communications. In 2015, on a daily basis, users were averaging almost 11% more time spent with digital video than on social networks. Video will likely play the most prominent and substantial role in direct-to-consumer visual communication. Today, four times as many consumers prefer watching a product video to reading about it; but perhaps, this should come as no surprise as we can gather the sense of a visual scene in less than 1/10 of a second. Lazy or time-saving? You decide.

Where can you include visuals in your communications with consumers?

  • Email marketing/email campaigns
  • Websites
  • Company blog posts
  • Social media
  • Fliers and brochures

Some examples of visual content are:

  • Images
  • Videos
  • GIFS, memes
  • Infographics

 

Still not convinced? Here’s one last tidbit for you—if this article had not included any visuals, you’d be likely to remember only 10% of the information three days later. Not to worry, since we integrated some beautiful aides, you’re likely to retain at least 65% of this. Guess it goes to combat the old saying— sometimes looks are everything!

We know— you’re welcome. Now get to work!

Sources:

BRAIN RULE RUNDOWN Rule #10: Vision trumps all other senses. (n.d.). Retrieved from http://www.brainrules.net/vision

Cooper, B. B. (2013, November 13). How Twitter’s Expanded Images Increase Clicks, Retweets and Favorites [New Data]. Retrieved from https://blog.bufferapp.com/the-power-of-twitters-new-expanded-images-and-how-to-make-the-most-of-it

Effects of text illustrations: A review of research. (n.d.). Retrieved from https://link.springer.com/article/10.1007%2FBF02765184

M., O’Neill. (2015, May 7). The 2015 Video Marketing Cheat Sheet [Infographic]. Retrieved from https://animoto.com/blog/business/video-marketing-cheat-sheet-infographic/

N. (n.d.). 13 Reasons Why Your Brain Craves Infographics. Retrieved from http://neomam.com/interactive/13reasons/

Pinantoan, A. (2015, May 20). How To Massively Boost Your Blog Traffic With These 5 Awesome Image Stats. Retrieved from http://buzzsumo.com/blog/how-to-massively-boost-your-blog-traffic-with-these-5-awesome-image-stats/

Shrivastava, S. (n.d.). The Power Of Visual Content In Your Content Marketing Strategy. Retrieved from https://blog.rankwatch.com/the-power-of-visual-content-in-your-content-marketing-strategy/

Watson, L. (2015, May 15). Humans have shorter attention span than goldfish, thanks to smartphones. Retrieved from http://www.telegraph.co.uk/science/2016/03/12/humans-have-shorter-attention-span-than-goldfish-thanks-to-smart/

Trafton, A. (2014, January 16). In the blink of an eye. Retrieved from http://news.mit.edu/2014/in-the-blink-of-an-eye-0116

/ News / Digital Marketing / Pierry

CMO Ben Lee Wins “Outstanding Marketer” Award from the Academy of Marketing Science

Nisa Sedaghat

Award Honors Lee’s Vision & Leadership at the Organization’s Annual Conference in San Diego

We are pleased to announce today that Ben Lee, our Chief Marketing Officer, has received the “Outstanding Marketer” award from the Academy of Marketing Science (AMS).

The award was presented last Friday, May 26th by the non-profit organization which is dedicated to promoting excellence in marketing practices and knowledge.

“Ben and Pierry Inc. epitomize the spirit of the award in advancing the role of marketing through innovative and ethical practice,” said Adilson Borges, AMS President. “In particular, Ben’s belief that marketing must be leading strategic efforts of companies today because it is marketing’s responsibility to build and maintain an intimate relationship with customers. In this way, we can create truly valuable experiences for customers.”

More than 400 marketing professionals gathered at the Academy’s annual conference in San Diego, where Lee was recognized for shepherding Pierry’s rapid growth and innovative client solutions.

“I am extremely honored to be here this evening to accept this award on behalf of my Pierry colleagues – and our clients – who are embracing the opportunity of digital marketing in some really unique ways,” Lee noted at the conference’s closing ceremony. “Digital marketing presents a huge opportunity for companies to create deeper relationships with their customers, but the ability to fully understand and leverage it requires a whole new set of skills that many companies simply don’t have, nor can they afford to bring in house. Pierry continues to add manpower and functional expertise that enable us to partner with marquee brands across a variety of sectors, and deliver the best possible results for our clients.”

For over 40 years, AMS has annually recognized an individual who epitomizes the spirit and character of the Academy and its ideals. Previous winners have included CMOS, CEOs and entrepreneurs to the likes of Walt Disney, Jeff Campbell (Burger King), Robbie Brozin (Nando’s Peri Peri) and Mathew Berry (ESPN). (For a complete list please visit: https://ams.site-ym.com/page/OutstandingMarketer).

About Pierry

  • Named the 538th fastest growing company in the country by Inc. Magazine in their 2016 “Inc. 5000” list
  • #6 Fastest Growing Company in the San Francisco Bay Area by the San Francisco Business Times
  • Pierry – which began as a team of 2 people in the emerging digital marketing space in 2008 – now has employees in offices throughout the United States and in Japan, and serves a wide range of clients, from start-ups to multi-billion dollar global brands.
  • Pierry coined the term MaaS (Marketing as a Service) to describe the unique way it helps its clients design, develop and execute marketing solutions that dramatically improve efficiency and impact, and increase ROI.
  • Founded in 2008 by Josh Pierry, the company has grown into a global preferred digital marketing partner for companies in all sectors, with offices in Redwood City, CA, Boulder, CO, Ruston, LA, Albany, NY and Kyoto, Japan.

/ Lead Nurturing

Why You Should Approach Lead Nurturing Like You Approach Dating

Kevin McKernan

We’ve all been there. You meet someone and feel that special twinge in your heart–the “spark” some call it. You realize this person is interested in you as well. Did they feel that same feeling? There’s only one way to find out: communicate with them. Find out if they’re what you’re looking for and if you’re what they’re looking for.

Just like dating, lead nurturing is a delicate dance between two people who share some initial common ideal. Perhaps you meet at your favorite coffee shop when you order the same obscure fresh ground cold brew. Or they ventured to your Contact Us page through a well-targeted Google Ad. Either way, the only way to find out if this is going somewhere is to give them more information about you and hope it’s enough to get them to stick around.

Dating and lead nurturing follow many of the same rules and cadence. Here are some general guidelines for cultivating a great (lead) relationship.

Don’t put everything on the table all at once. Most likely your lead came to you because they have an interest that aligns with your products or services. Great! You have something in common. This would be like someone saying “I like cats”. The appropriate response would be “I also like cats”, not showing them your entire phone’s worth of the 20 cats you have living in your home.

The same should be said for a brand new lead. If they find value in something you offer, affirm that as part of your core beliefs, but don’t overwhelm them with every little detail about your product. For example, if they found your brand after clicking on an ad that focused on the eco-friendly nature of your goods, reply with information that goes deeper into that aspect–don’t just send them your entire catalogue and hope they’ll call back.

Ghosting is just as bad as hounding. Building a good relationship means maintaining regular communication. You want them to know they’re on your mind and you’re thinking of them. Yet, you don’t want them to think you’re stalking them, nor do you want them wondering if you remember their name. Regular, valuable communication with your leads is just as important. Find the right balance for your audience and make sure every touch point is not only valuable, but works to move them through the sales cycle.

Know when to introduce your friends and family. After you’ve invested enough initial time to see if this is going somewhere, it’s time to bring them further into your world. You would probably introduce them to your friends first, to gauge the response, and then move on to your family. But you wouldn’t throw them into a room with both at once. The same rule applies to how you introduce your product or service. Start slow with your introduction. Find the friends (products/services) that are most welcoming and relatable to your new beau. Once you know it’s a sure thing, bring in Aunt Betty (less compatible product/service), who might not be the most relatable, but something that’s still important enough for them to know.

Sometimes, it doesn’t work out. Sometimes, the spark fizzles. You realize that the one thing you both had in common was the only thing you had in common (i.e. Deep Blue Something’s Breakfast at Tiffany’s). The best thing you can do in this type of relationship is to end it quickly and civilly. There’s nothing wrong with walking away when you realize it’s just not going to work. If the customer you’re speaking to would not be the right fit for your product/service, that’s ok. Make sure they appreciate the time you spent together, and make sure they also understand why you’re breaking things off.

No one likes to get dumped, either. You may not be the one to realize the relationship isn’t working. It is going to sting when you find out the feelings aren’t mutual, but the best option for everyone involved is to walk away with your head held high. Trying to force a bond that doesn’t exist will only make you come off as desperate or clueless as to what your customer really values as a person. Be able to recognize when a lead is dead. Otherwise you’ll just end up looking like a spammer.

But sometimes, it’s love at first sight. Everyone has a friend of a friend who has that fairytale love story. They locked eyes with that person and just knew they were destined to be with each other. They had an instant connection that brought two halves of a whole together. Even in lead nurturing, this happens. When it does, don’t over-think it. Accept your excited new customer with your warmest embrace. In other words, think about how you can create a loyal customer and brand advocate–not just make another sale. When a consumer has an instant connection with a brand, more likely than not they’ll share that connection with others. And we all know that word-of-mouth endorsements carry more weight than any other marketing initiatives.

Remember, despite what eHarmony and Match.com will tell you, dating is not an exact science. The same holds true for lead nurturing–it’s more of a dance in which you try to anticipate your partner’s moves and follow their rhythm without stepping on their feet. When you’re both in sync, it’s a delightful and harmonious salsa. If you’re trying to force something that isn’t working, it’s a clumsy, off-beat electric slide that results in a few bruised toes and frustration from everyone involved.