Service Cloud
If your business depends upon effective and streamlined service and case management, Pierry will set you up for success using Salesforce Service Cloud. We’ll ensure that it automates your service processes, streamlines your workflows, and surfaces key knowledge articles, topics, and experts to truly transform the experience of your customer service agents. They’ll be able to quickly respond to your customers’ needs and resolve support cases from any location, setting your business apart from the pack. Pierry’s team can get you to your goals, quickly and easily, with our Service Jumpstart Packages, by taking care of:
- Case Creation and Escalation workflows
- Omni-Channel integration/standup
- Service Cloud console creation services
- Telephony/CTI integration
- Web/Email to case workflow creation
- APEX development services
You’ll be able to connect on a one-to-one basis with any customer, across multiple channels and on any device. It will be the easiest thing you’ve ever done!